Branch Operations Manager-BRANCH BANKING-Service

Kotak Mahindra Bank Ltd; Chennai District; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a proactive Branch Operations Manager to oversee the daily operations of the branch, ensuring regulatory compliance and optimal customer service.

The role requires strong leadership, deep banking operations knowledge, and the ability to coordinate with credit, operations, legal, and technical teams to process loan applications efficiently while maintaining high customer satisfaction.

Qualifications

• Must demonstrate leadership in branch operations and customer experience.
• Strong knowledge of banking processes including KYC and loan workflows.
• Proven ability to coordinate with credit, operations, legal and tech teams.

Responsibilities

• Oversee daily branch operations and service processes to ensure efficiency.
• Ensure compliance with regulatory and audit requirements at branch level.
• Manage customer service processes and resolve escalations promptly.
• Coordinate with internal teams for smooth loan processing and approvals.
• Maintain strong relationships with channel partners and drive business flow.
• Track loan applications and report status to customers and partners.
• Achieve monthly and quarterly sales targets as assigned.

Skills

Leadership

Branch operations

Customer service

KYC compliance

Loan processing

Regulatory knowledge

Partner relations

Sales targets

Job description

We are looking for a proactive and detail-oriented Branch Operations Manager to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences

• Acquire new customers for retail loan products through DSAs, connectors, and direct sourcing.
• Generate leads through market activities, referrals, and cold calling.
• Ensure proper documentation and adherence to KYC norms as per company guidelines.
• Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications.
• Maintain strong relationships with channel partners and ensure consistent business flow.
• Track and update the status of loan applications to customers and partners.
• Achieve monthly and quarterly sales targets as assigned.
• Provide excellent customer service and resolve queries promptly.