Branch Operations Manager

CSB Bank; Kalyan-Dombivli; On-site; INR 300,000 - 450,000; Full time

Job summary

CSB Bank in Kalyan-Dombivli, Maharashtra, seeks a branch operations and sales professional to manage daily branch activities, support sales efforts to hit targets, ensure regulatory compliance, and deliver excellent customer service.

You will analyze sales data, interpret market trends, and collaborate with cross-functional teams to drive sales growth while maintaining high service quality in a fast-paced banking environment.

Qualifications

• Minimum 2 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills.
• Experience with sales data analysis and market trend interpretation.

Responsibilities

• Manage the branch's daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify new opportunities.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth.

Skills

Branch operations

Sales knowledge

Customer service

Communication

Leadership

Problem solving

Data analysis

Job description

Roles and Responsibility

• Manage the branch's daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify new opportunities.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth.

Job Requirements

• Minimum 2 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills.
• Experience with sales data analysis and market trend interpretation.