Branch Operations Manager

CSB Bank; Eluru District; On-site; INR 600,000 - 900,000; Full time

Job summary

CSB Bank is seeking an experienced Branch Operations Manager in Guruvayoor to oversee daily branch operations, drive sales initiatives, and ensure exceptional customer service. The role emphasizes operational efficiency, compliance, and team leadership in a fast-paced banking environment.

The ideal candidate will bring strong knowledge of branch operations, sales, and customer service principles, with a proven track record in delivering results and leading teams in a banking setting.

Qualifications

• Experience with branch operations and sales management.
• Strong customer service orientation and problem-solving skills.
• Excellent communication and leadership abilities.

Responsibilities

• Manage the branch's daily operations for smooth functioning.
• Support sales efforts to achieve targets and identify growth opportunities.
• Ensure operational efficiency and regulatory compliance.
• Provide exceptional customer service and resolve complaints promptly.
• Analyze sales data and market trends to inform decisions.
• Collaborate with cross-functional teams to drive growth.

Skills

Branch operations

Sales management

Customer service

Leadership

Communication

Job description

We are looking for a highly skilled and experienced Branch Operations Manager to manage our branch's daily operations and support sales efforts in Guruvayoor. The ideal candidate will have a strong background in operational efficiency, compliance, and customer service.

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Job Requirements

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales management and team development is an added advantage.