Branch Operations Manager

CSB Bank; Anna Nagar; On-site; INR 600,000 - 1,200,000; Full time

Job summary

CSB Bank in Tamil Nadu seeks a seasoned branch operations professional with 5+ years in banking to manage daily branch activities, drive sales, and ensure regulatory compliance. The role focuses on delivering excellent customer service and leveraging data insights to inform business decisions.

The ideal candidate will lead a team, coordinate with cross-functional units, and uphold high standards of operation in a fast-paced banking environment.

Qualifications

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales management and team development is an added advantage.

Responsibilities

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Skills

Communication skills

Leadership

Problem solving

Analytical thinking

Decision making

Sales management

Team development

Branch operations

Job description

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Job Requirements

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem‑solving skills.
• Ability to work in a fast‑paced environment and meet deadlines.
• Strong analytical and decision‑making skills with attention to detail.
• Experience with sales management and team development is an added advantage.