Branch Operations Manager

CSB Bank; Chennai District; On-site; INR 420,000 - 560,000; Full time

Job summary

CSB Bank is seeking a Branch Operations professional in Chennai to oversee daily branch activities, drive sales initiatives, and maintain high service standards. The role requires coordinating with teams to ensure smooth operations, regulatory compliance, and customer satisfaction.

The ideal candidate will have experience in banking operations, strong communication, and analytical skills to interpret sales trends and contribute to business growth in a dynamic, customer-focused environment.

Qualifications

• Minimum 2 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales data analysis and market trend interpretation is an added advantage.

Responsibilities

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Skills

Communication

Leadership

Problem-solving

Analytical skills

Attention to detail

Job description

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Job Requirements

• Minimum 2 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales data analysis and market trend interpretation is an added advantage.