Branch Operations Manager

CSB Bank; Andhra Pradesh; On-site; INR 900,000 - 1,300,000; Full time

Job summary

CSB Bank in India seeks an experienced professional to lead branch operations, drive sales, and deliver outstanding customer service. The role focuses on achieving targets, ensuring compliance, and enhancing customer experiences.

The candidate should have 5+ years in banking, strong leadership and analytical skills, and the ability to coordinate with cross-functional teams in a fast-paced environment.

Qualifications

• Minimum 5 years in a similar banking/finance role.
• Strong knowledge of branch operations, sales and customer service.
• Excellent communication, leadership and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Experience with sales management and team development is an added advantage.

Responsibilities

• Manage the branch's daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Skills

Branch operations

Sales management

Customer service

Communication

Leadership

Problem-solving

Analytical thinking

Decision making

Team development

Deadline-oriented

Job description

Roles and Responsibility

• Manage the branchs daily operations to ensure smooth functioning.
• Support sales efforts to achieve business targets and identify opportunities for growth.
• Ensure operational efficiency and compliance with regulatory requirements.
• Provide excellent customer service and resolve customer complaints promptly.
• Analyze sales data and market trends to inform business decisions.
• Collaborate with cross-functional teams to drive sales growth and improve overall performance.

Job Requirements

• Minimum 5 years of experience in a similar role, preferably in banking or finance.
• Strong knowledge of branch operations, sales, and customer service principles.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and decision-making skills with attention to detail.
• Experience with sales management and team development is an added advantage.