Branch Operations Manager

SkillLabs; Dehradun; On-site; INR 180,000 - 240,000; Full time

Job summary

SkillLabs is seeking an experienced professional to manage walk-in customers, handle cash deposits, and maintain precise financial records at our Dehradun branch.

Role requires 2–4 years in financial services and a strong ability to coordinate with multiple departments to ensure compliance and timely loan closures.

Qualifications

• Candidates should have 2–4 years of experience in financial services or related sectors.
• Ability to manage customer queries and resolve issues in a timely manner.
• Maintain accurate cash records, receipts, and deposit documentation.
• Coordinate with internal teams and external authorities as needed.

Responsibilities

• Manage walk-in customers and resolve queries.
• Handle cash collection, deposition, and record maintenance.
• Update loan closure cases and ensure timely finalization.
• Reconciliation of bank account open items.
• Coordinate with RTO/local authorities for trade license renewal.
• Update receipts and RC to core systems and reconcile.
• Empanel new brokers and coordinate sale of repossessed vehicles.
• Monthly audit of receipts from collection team.
• Liaise with Legal, Repayment, Admin, Customer Service, and Collections.
• Record keeping and admin activities; ensure policy compliance.
• Support target achievement in PI charges, cross-sell insurance, and service camps.

Skills

Customer service

Cash handling

Record keeping

Financial services experience

Job description

Roles and Responsibilities :-

• Walk-in Customer management & query resolution
• Cash collection, deposition & maintenance of the accurate records
• Loan Closure cases updation & closure
• Reconciliation of Bank Account - open items
• Coordination with RTO / local authorities for Trade License Renewal
• Timely updation of Receipts, RC to Core Systems & reconciliation
• Empanelment of new brokers & Coordination with Brokers for sale of Repossessed Vehicles for the mapped stockyards
• Monthly audit of receipts updated and received from collection team
• Laisioning with Various departments such as Legal/Repayment/Admin/Customer Service / Collections
• Record Keeping and Admin Activities
• Ensure 100% Compliance of Process and policies
• Ensure achievement of targets for:
• PI & Charges collection for the branch
• Cross sale of Insurance & Lead generation
• Conduct Service Camps at Branch & Non-Branch locations

Experience :-

Minimum 2 to 4 years of experience, preferably in Financial Services/Banking/FMCG/NBFC