Branch Operation and Service Manager

SkillLabs; Sambalpur; On-site; INR 300,000 - 540,000; Full time

Job summary

SkillLabs in India seeks a branch operations professional with 2-4 years of experience in financial services or banking. The role involves managing walk-in customers, cash handling, loan closures, and coordinating with brokers for repossessed stockyard sales.

You will ensure records are accurate and reconciled, while maintaining compliance with policies. The candidate will work across departments to support receipts, compliance, and service delivery at branch locations.

Qualifications

• Minimum 2 to 4 years of experience in Financial Services/Banking/FMCG/NBFC.
• Experience in branch operations and cash handling is preferred.

Responsibilities

• Walk-in customer management and query resolution.
• Cash collection, deposition and maintenance of accurate records.
• Loan closure cases updation and closure.
• Bank reconciliation of open items.
• Coordination with RTO/local authorities for Trade License renewal.
• Timely updation of receipts and RC to core systems.

Skills

Customer service

Cash handling

Record keeping

Broker coordination

Compliance

Job description

Roles and Responsibilities :-

• Walk-in Customer management & query resolution
• Cash collection, deposition & maintenance of the accurate records
• Loan Closure cases updation & closure
• Reconciliation of Bank Account - open items
• Coordination with RTO / local authorities for Trade License Renewal
• Timely updation of Receipts, RC to Core Systems & reconciliation
• Empanelment of new brokers & Coordination with Brokers for sale of Repossessed Vehicles for the mapped stockyards
• Monthly audit of receipts updated and received from collection team
• Laisioning with Various departments such as Legal/Repayment/Admin/Customer Service / Collections
• Record Keeping and Admin Activities
• Ensure 100% Compliance of Process and policies
• Ensure achievement of targets for:
• PI & Charges collection for the branch
• Cross sale of Insurance & Lead generation
• Conduct Service Camps at Branch & Non-Branch locations

Experience :-

Minimum 2 to 4 years of experience, preferably in Financial Services/Banking/FMCG/NBFC