Branch Executive

Kraftshala; Coimbatore District; On-site; INR 240,000 - 360,000; Full time

Job summary

Kraftshala is hiring a Branch Executive to manage the front desk and support our counselling and sales team at the Coimbatore branch. You will be the face of the office, greet walk-ins, handle calls, and guide students and parents with basic information.

The role involves maintaining diaries, managing appointments, logging visits, and updating CRM with lead data. English and Tamil communication is essential, and prior front office or tele calling experience is advantageous.

Qualifications

• Proactive and personable Branch Executive for front desk operations.
• Excellent English and Tamil communication skills.
• Experience in tele calling or front office is a plus.

Responsibilities

• Greet and assist walk-in students and parents.
• Manage student appointments and counsellor calendar.
• Handle incoming calls and guide students to the right contact.
• Maintain daily visitor logs and keep the front office organized.
• Make outbound calls to prospective students from leads.
• Share accurate information about countries, courses, and intakes.
• Follow up on leads and schedule counselling sessions.
• Maintain call logs and update lead data in CRM tools.
• Handle basic queries over call or WhatsApp and route to counsellor.

Skills

Tele calling

Front desk

Customer service

MS Excel

Google Sheets

English + Tamil

CRM data entry

Tools

CRM software

Job description

About the Company

We are a leading study abroad company, helping students achieve their dreams of international education. We are looking for a proactive and personable Branch Executive to manage front desk operations and handle activities. As a Branch Executive, you will be the face of our office and the first point of contact for aspiring students and walk-ins.

About the Role

We are looking for a dynamic and student-friendly Branch Executive who can manage front-desk responsibilities and handle tele calling to support our counselling and sales team. You’ll play a key role in guiding students and parents with basic information and ensuring a smooth experience at our branch.

The charter for this role will include:

• Greet and assist walk-in students and parents.
• Manage student appointments and maintain the counsellor calendar.
• Handle incoming calls and guide students to the right point of contact.
• Maintain daily visitor logs and ensure the front office is always well-organized and presentable.
• Make outbound calls to prospective students who have shown interest in studying abroad (via leads from website/events/social media).
• Share accurate and basic information about countries, courses, and intakes.
• Follow up on leads and schedule appointments for counselling sessions.
• Maintain proper call logs and update lead data in CRM tools.
• Handle basic queries over call or WhatsApp and guide students to the appropriate counsellor.

Ideal Persona

• Excellent communication in English and Tamil.
• Prior experience in tele calling, counseling support, or front office will be an advantage.
• Confident, friendly, and student-oriented approach.
• Strong phone etiquette and listening skills.
• Basic knowledge of MS Excel, Google Sheets, and email communication.
• Ability to multitask and remain calm under pressure.

If you have the skills and experience required for this position and are passionate about international education.