Branch Manager - Group Loans

IDFC FIRST Bharat; Nagpur District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

IDFC FIRST Bharat is seeking a Branch Manager for Group Loans to oversee end-to-end branch operations, drive disbursement targets, and ensure portfolio quality. You will lead a team, perform credit appraisal, supervise field staff, and coordinate with regional office to expand and optimize branch performance.

The role requires strong knowledge of Group Loans/JLG, risk management, and excellent stakeholder communication. Travel within the territory and local language proficiency are preferred.

Qualifications

• 5–8 years in NBFC/MFI with 2–3 years in a supervisory role.
• Graduate/PG in Finance, Commerce, or related field.
• Strong knowledge of Group Loans/JLG/Microfinance operations.
• Willingness to travel within the branch territory; local language proficiency.

Responsibilities

• Manage end-to-end branch operations for group loan business.
• Drive disbursement targets and achieve business growth as per company objectives.
• Monitor and control portfolio quality, PAR, and delinquency levels.
• Lead, train, and supervise field staff, credit officers, and branch team.
• Conduct group formation, center meetings, and customer relationship management.
• Ensure proper credit appraisal, documentation, and loan processing as per policy.
• Strengthen customer acquisition and retention in the assigned territory.
• Implement effective collection strategies to maintain healthy repayment rates.
• Ensure adherence to internal audit, compliance, and regulatory norms (RBI/NBFC guidelines).
• Prepare branch MIS reports and review performance metrics regularly.
• Handle customer grievances and resolve field-level operational issues.
• Coordinate with regional office and support branch expansion initiatives.

Skills

Group Loans / JLG / Microfinance

Leadership & team management

Credit assessment & risk management

Collection & recovery

Stakeholder management

Analytical & decision-making

Education

Graduate / Postgraduate in Finance, Commerce, Business Administration

Job description

The Branch Manager Group Loans will be responsible for overseeing the overall branch operations with a strong focus on group lending (JLG/SHG). The role involves driving business growth, portfolio quality, team management, and ensuring compliance with NBFC policies and regulatory guidelines.

Key Responsibilities:

• Manage end-to-end branch operations for group loan business.
• Drive disbursement targets and achieve business growth as per company objectives.
• Monitor and control portfolio quality, PAR, and delinquency levels.
• Lead, train, and supervise field staff, credit officers, and branch team.
• Conduct group formation, center meetings, and customer relationship management.
• Ensure proper credit appraisal, documentation, and loan processing as per policy.
• Strengthen customer acquisition and retention in the assigned territory.
• Implement effective collection strategies to maintain healthy repayment rates.
• Ensure adherence to internal audit, compliance, and regulatory norms (RBI/NBFC guidelines).
• Prepare branch MIS reports and review performance metrics regularly.
• Handle customer grievances and resolve field-level operational issues.
• Coordinate with regional office and support branch expansion initiatives.

Key Skills & Competencies:

• Strong knowledge of Group Loans / JLG / Microfinance operations
• Leadership and team management skills
• Credit assessment and risk management
• Collection and recovery management
• Good communication and stakeholder management
• Strong analytical and decision-making skills

Eligibility Criteria:

• Graduate / Postgraduate in Finance, Commerce, Business Administration or related field
• 5–8 years of experience in NBFC/MFI with minimum 2–3 years in a supervisory/Branch Manager role
• Proven experience in handling Group Loan portfolio
• Strong understanding of rural/field operations preferred

Preferred Requirements:

• Experience in Microfinance / JLG lending model
• Willingness to travel extensively within the branch territory
• Local language proficiency

KPIs / Performance Metrics:

• Disbursement & AUM Growth
• Portfolio Quality (PAR, NPA)
• Collection Efficiency
• Customer Acquisition & Retention
• Team Productivity and Branch Profitability