Area Manager

Skillventory; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Skillventory in Bengaluru, India is seeking a Field Sales/Branch Operations professional to drive JLG business growth across assigned branches. You will set targets, manage branch performance and build a strong market presence.

You will identify new markets, ensure credit policy adherence, monitor collections and supervise branch teams to achieve company objectives. This role requires leadership, field presence and strong relationship skills to grow the JLG portfolio.

Qualifications

Responsibilities

• Drive JLG business growth, customer acquisition and disbursement across assigned branches.
• Set and monitor monthly, weekly and daily targets for Branch Managers and sales teams.
• Manage and review the performance of multiple branches and ensure achievement of business objectives.
• Identify new markets, villages and customer segments for JLG group formation and business expansion.
• Ensure quality sourcing, proper group formation, customer verification and adherence to credit policies.
• Monitor collections, overdue, PAR and portfolio quality and take corrective action to control delinquency.
• Conduct regular branch visits, centre meetings and field visits to monitor business and operational activities.
• Lead, motivate, train and mentor Branch Managers, Relationship Officers/Field Officers and other sales staff.
• Conduct regular performance reviews and identify training and development requirements.
• Ensure timely loan processing, documentation, disbursement and repayment as per company policy.
• Monitor productivity parameters such as sourcing, login, approval, disbursement, collection efficiency and customer retention.
• Coordinate with Credit, Operations, Collections and other support functions for smooth business operations.
• Ensure compliance with RBI guidelines, company policies, JLG/MFI operating procedures and audit requirements.
• Monitor and control operational risks, frauds, customer grievances and process deviations.
• Prepare and review MIS and provide regular business updates to the Regional/Zonal Head.
• Support recruitment, onboarding and manpower planning for branches under the assigned area.
• Build strong relationships with customers and local stakeholders to strengthen market presence.

Job description

Role & responsibilities:

• Drive JLG business growth, customer acquisition and disbursement across assigned branches.
• Set and monitor monthly, weekly and daily business targets for Branch Managers and sales teams.
• Manage and review the performance of multiple branches and ensure achievement of business objectives.
• Identify new markets, villages and customer segments for JLG group formation and business expansion.
• Ensure quality sourcing, proper group formation, customer verification and adherence to credit policies.
• Monitor collections, overdue, PAR and portfolio quality and take corrective action to control delinquency.
• Conduct regular branch visits, centre meetings and field visits to monitor business and operational activities.
• Lead, motivate, train and mentor Branch Managers, Relationship Officers/Field Officers and other sales staff.
• Conduct regular performance reviews and identify training and development requirements.
• Ensure timely loan processing, documentation, disbursement and repayment as per company policy.
• Monitor productivity parameters such as sourcing, login, approval, disbursement, collection efficiency and customer retention.
• Coordinate with Credit, Operations, Collections and other support functions for smooth business operations.
• Ensure compliance with RBI guidelines, company policies, JLG/MFI operating procedures and audit requirements.
• Monitor and control operational risks, frauds, customer grievances and process deviations.
• Prepare and review MIS and provide regular business updates to the Regional/Zonal Head.
• Support recruitment, onboarding and manpower planning for branches under the assigned area.
• Build strong relationships with customers and local stakeholders to strengthen market presence.