Branch Manager - GL West

Bajaj Finserv Limited; North Goa; On-site; INR 550,000 - 850,000; Full time

Job summary

Bajaj Finserv Limited is hiring for a branch operations role in Goa to drive profitability, field marketing, and customer acquisition. The candidate will manage valuations of pledged gold, safeguard collateral, and ensure compliance across the branch.

The position emphasizes leadership, customer engagement, and cross-selling of financial products, with a focus on maintaining quality performance and timely reporting.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking or management/client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field-marketing activities to enhance brand visibility.
• Plan and monitor branch field marketing to ensure a healthy leads pipeline.
• Engage with customers for new acquisitions and retention.
• Valuation of gold ornaments and assess weight/purity per policy.
• Custodian of pledged securities and safekeeping as per policies.
• Maintain NPAs through follow-ups for interest collections.
• Hire, coach, mentor and train employees with timely feedback.
• Maintain quality performance and prepare branch reports for growth.
• Increase gold loan business and cross-sell NCDs, gold coins, etc.
• Ensure 100% process compliance in valuation.

Skills

Communication skills

People management

Education

Bachelor's degree or higher

Job description

Job Summary

This position is open with Bajaj finance limited

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.