Branch Manager - GL East

Bajaj Finserv Limited; Gaya; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Bajaj Finance Limited is seeking a Branch Operations Lead to manage overall branch operations and profitability in a dynamic retail finance setup. You will drive field-marketing activities and collaborate with the team to enhance brand visibility and lead generation.

The role requires 4-7 years of relevant experience, with a background in gold loan banking and client service. You will mentor staff, ensure policy-compliant valuations, and help grow NPAs control and branch performance.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation Degree preferred.
• Experience in gold loan banking and client service is preferred.

Responsabilités

• Oversee branch operations and profitability.
• Drive field-marketing activities to boost brand visibility.
• Plan and monitor field level marketing for healthy lead pipeline.
• Engage customers for new acquisitions and retention.
• Perform accurate valuation of pledged gold ornaments per policy.
• Co-custodian of vault; safeguard pledged securities.
• Maintain low NPAs through strong follow-ups on interest collections.
• Plan for smooth branch function and cohesive teamwork.
• Hire, coach, mentor and provide performance feedback.
• Generate reports and drive business growth in the branch.
• Expand Gold Loan business and related products.

Connaissances

Communication skills

Customer service

Team management

Formation

Bachelor's Degree / Post-graduation Degree

Description du poste

Job Summary

This position is open with Bajaj Finance Limited.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions, retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.