Branch Manager - GL East

Bajaj Finserv Limited; Palamu; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Bajaj Finance Limited is seeking a branch operations leader for our Jharkhand region. The role focuses on managing branch operations, driving field marketing, and ensuring customer engagement for growth.

You will supervise valuation of pledged gold, manage vault security, and mentor staff while maintaining strict compliance and boosting profitability. A background in gold loan banking and strong communication are desired.

Qualifications

• 4–7 years of relevant experience in banking or gold loan operations.
• Bachelor's or higher degree required.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field-marketing activities to boost brand visibility.
• Plan and monitor field marketing to maintain healthy lead pipeline.
• Engage customers for acquisition and retention.
• Ensure accurate valuation of pledged gold ornaments per policy.
• Act as custodian of vault and safeguard pledged securities.
• Control NPAs through proactive follow-ups for interest collection.
• Hire, coach, mentor and train staff with timely feedback.
• Prepare reports and drive branch growth initiatives.
• Increase gold loan business and cross-sell third-party products.
• Maintain 100% process compliance in valuation.
• Ensure error-free valuations and weight/purity assessment.

Skills

Leadership

Team management

Customer engagement

Communication skills

Branch operations

Education

Bachelor's degree or postgraduate

Job description

Job Summary

This position is open with Bajaj Finance Limited.

Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.