Branch Manager - GL West

Bajaj Finserv Limited; Lathi; On-site; INR 600,000 - 800,000; Full time

Job summary

Bajaj Finserv Limited seeks a Branch Manager to oversee daily branch operations and drive profitability in Gujarat. The role focuses on field marketing, customer acquisition, and retention while ensuring compliance and high-quality valuations of pledged gold assets.

Ideal candidates have 4-7 years of relevant experience, a Bachelor's degree, and strong communication skills to lead a team and coordinate with toll-free operations and sales activities.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree or higher.
• Preference for experience in gold loan banking or client service.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability of the branch.
• Drive field marketing activities to improve brand visibility.
• Plan and monitor branch field marketing to maintain a healthy pipeline of leads.
• Engage with customers for new acquisitions and retention of existing customers.
• Valuate pledged gold ornaments with correct weight/purity as per policy and compliance.
• Act as joint custodian of the vault and safekeeping of pledged securities.
• Control NPAs through follow-ups for interest collections.
• Hire, coach, mentor and train branch staff with timely feedback.
• Prepare reports and actions for business growth at the branch.
• Increase Gold Loan business and other products (e.g., NCDs, Gold Coins).
• Ensure 100% process compliance and accurate valuations.

Skills

Communication skills

Planning

Education

Bachelor's degree or higher

Job description

Job Purpose

This position is open with Bajaj Finance Limited.

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.