Branch Manager - GL North West

Bajaj Finserv Limited; Gwalior, Shivpuri district; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited invites applications for a Branch Manager role to drive branch operations and profitability across our gold loan and allied products.

The candidate will lead field marketing, ensure compliance, oversee valuation of pledged gold, manage vault custody, and mentor staff to achieve growth and stronger customer engagement.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Gold loan banking/branch management experience preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing activities to improve brand visibility.
• Plan and monitor field marketing to maintain a healthy leads pipeline.
• Engage customers for new acquisitions and retention.
• Valuation of pledged gold ornaments with policy adherence.
• Custodian of the vault; safekeeping of pledged securities.
• Control NPAs through follow-ups on interest collections.
• Hire, coach, mentor, and train branch staff with timely feedback.
• Prepare reports and drive branch growth.
• Increase gold loan business and third-party products.

Skills

Communication skills

Team leadership

Customer engagement

Education

Bachelor's degree / Post-graduation degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

Responsibilities:

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.