Branch Manager - GL West

Bajaj Finserv Limited; Kushavati; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited seeks a Branch Manager with 4-7 years of relevant experience to oversee branch operations, drive field marketing and ensure profitability. The role focuses on gold loan processes, customer acquisition and retention, and compliance with company policies.

The candidate should have strong communication skills and experience in gold loan banking, with the ability to mentor staff and manage branch performance effectively.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations, performance and profitability.
• Drive field marketing activities to improve brand visibility.
• Plan, conduct and monitor branch and field marketing to ensure healthy lead pipeline and branch growth.
• Engage customers for new acquisitions and retention of existing customers.
• Conduct accurate valuation and appraisal of pledged gold ornaments per policy and audit requirements.
• Joint custodian of the vault and safekeeping of pledged securities as per policy.
• Keep NPAs under control through timely follow-ups for interest collections.
• Hire, coach, mentor and train employees with timely performance feedback.
• Maintain quality and performance of the business, prepare reports and drive growth in the branch.
• Increase gold loan business and other third-party products such as NCDs, gold coins sale, etc.

Skills

Excellent communication

Education

Bachelor's degree / Post-graduation

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations,performance & profitability of the branch.
• Drive & participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct & monitor the branch & field level marketing activities to ensure health pipeline of leads resulting into business conversion & branch growth
• Focus on customer engagement for new customer acquisitions & retainment of old customers
• Conducting error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch & for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality & performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation & maintenance of 100% process compliance at branch.
• Manage error free valuation & appraisal of gold ornaments being pledged in branch with correct weight & purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• Education & Skill Qualifications: 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.