Branch Manager - GL South East

Bajaj Finance; Gokak; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited in Karnataka seeks a Branch Manager to lead daily operations, drive profitability, and deliver financial products to customers. You will manage field marketing, customer engagement, compliance, vault custody, and staff coaching to ensure growth and service quality.

The role demands 4–7 years of experience in gold loan banking or related areas, with strong communication and planning skills. A Bachelor's or postgraduate degree is preferred.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field-marketing activities to raise brand visibility.
• Plan and monitor field marketing for a healthy lead pipeline.
• Engage customers for new acquisitions and retention.
• Value gold ornaments with correct weight and purity per policy.
• Joint custodian of the vault and safekeeping of pledged securities.
• Keep NPAs in control through follow-ups for interest collections.
• Hire, coach, mentor, and train employees with timely feedback.
• Maintain quality performance and prepare reports for branch growth.
• Increase gold loan business and other products like NCDs and gold coins.
• Ensure 100% process compliance at the branch.

Skills

Communication skills

Planning abilities

Team leadership

Coaching and mentoring

Education

Bachelor's degree

Post-graduate degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.