Branch Manager - GL North West

Bajaj Finserv Limited; Mahesana; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj finance limited invites applications for a Branch Operations Manager role in Gujarat. You will oversee overall branch operations, drive profitability, and expand gold loan business with a focus on customer engagement and compliance.

Ideal candidates have 4-7 years of relevant experience, a Bachelor's or higher degree, and prior exposure to gold loan products. Strong written and verbal communication and leadership skills are essential to coach staff and ensure quality service and audits.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree or Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Lead field-level marketing activities to improve brand visibility and pipeline.
• Engage with customers for new acquisitions and retention.
• Ensure compliant valuation of pledged gold ornaments and proper weight/purity assessment.
• Safeguard pledged securities and maintain vault custody.
• Maintain NPAs through follow-ups for interest collections.
• Coach, mentor and train staff with timely performance feedback.
• Prepare branch reports and drive growth initiatives.
• Increase gold loan business and related third-party product sales.

Skills

Gold loan banking

Gold loan products

Management

Client service

Written and verbal communication

Experience 4-7 years

Education

Bachelor's degree / Post-graduation

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.