Branch Manager - Calicut

Irish Expert LLP; Kozhikode district; On-site; INR 350,000 - 700,000; Full time

Job summary

Irish Expert LLP in Kerala seeks an experienced Branch Manager to lead daily branch operations, prioritise customer service and sales, and drive improvements for smooth resource utilization.

You will translate monthly targets into weekly plans, oversee overseas study sales, and coordinate with the head office to ensure targets are met and reports are accurate.

Qualifications

• Any Graduate is required.
• 4–8 years of experience in sales/branch roles.
• Strong communication, leadership, and reporting skills.

Responsibilities

• Manage daily branch operations focusing on customer service and sales.
• Address queries promptly and ensure customer satisfaction for study abroad programs.
• Break down monthly targets into weekly plans and oversee overseas sales.

Skills

Communication skills

Reporting

Time management

Independence

Education

Any Graduate

Tools

Microsoft Office Suite

Job description

• Manage daily operations of the overall branch, especially customer service, and sales, and make improvements as needed to ensure the smooth functioning and full utilization of the given resource, which may include add-on responsibilities if required. Ex Marketing campaign support and more.
• Ensure reaching out to the assigned queries, regular follow-ups, and satisfactory resolution of client queries and concerns promptly for the study overseas.
• Strategize the team for the achievement of the Sales Target through the breakdown of the Monthly target into weekly Targets of the product they and their reporting sales team are dealing with for themselves and the team members. You will be directly answerable for the study of overseas sales
• Meet the individual targets assigned by the head office and also ensure all the reporting team members meet their respective targets, by extending help to the team in any area of the work for effective functioning.
• Enhance the overall productivity of the team by ensuring the team's continuous engagement during working hours and also ensuring the retainment of the team.
• Actively seeking out new sales opportunities by reaching out to the assigned leads for yourself and to the reporting sales team which also includes cold calling.
• Set up the meeting with the potential clients for yourself and also help the team members close their deals to ensure the meeting of the Targets given by the Head office.
• Serves as a resource to students, parents, and others regarding study abroad programs, policies, and procedures.
• Have frequent reviews with the team for better results and guide them in the area of improvement.
• Share the weekly sales report of the numbers achieved in the last week and the expected numbers in the coming week, for oneself and the team.
• Coordination post the client signs up with the concerned person.
• Work closely with the Zonal Manager for the HR/ General and the smooth and complete functioning of the Branch.

Year of Experience:- 4 to 8 years

Qualification:- Any Graduate

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Ability to create and present ideas, reports, and budgets in various formats.
• Ability to work both independently and collaboratively.
• Excellent time management skills with the ability to assign and delegate tasks.
• Proficient with Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail