Branch Manager

Mahindra Finance; Savda; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Mahindra Finance is seeking a Branch Head in Maharashtra to lead end-to-end branch operations, drive business growth, ensure compliance, and deliver superior customer service.

The role focuses on achieving financial targets, maintaining audit standards, and fostering a high-performance culture within the branch through mentoring and disciplined execution.

Responsibilities

• Drive ACH activation for customers to defined targets.
• Maintain audit ratings and ATR submission in the audit portal.
• Maintain DWM discipline through daily reporting and adherence to operational standards.
• Handle exceptions related to KFS upload and CSS creation within defined TAT.
• Achieve fee-based business targets (HI, AFC, MI) and investment business targets (FD, MF).
• Deliver loan business targets (PAPQ, Suvidha, Wheels Loan) as per annual plans.
• Ensure timely PDD updation (RC, Invoice, Insurance) within SLA.
• Improve QRC resolution within TAT to enhance customer satisfaction.
• Ensure timely file movement/dispatch to RMC before the 20th of the next month.
• Build and mentor branch team for performance excellence and compliance adherence.

Job description

Job Purpose Statement

The Branch Head is responsible for managing end-to-end branch operations, driving business growth, ensuring compliance, and delivering superior customer service. This role focuses on achieving financial targets, maintaining audit standards, and implementing operational discipline while fostering a high-performance culture within the branch.

Duties & Responsibilities

• Drive ACH activation for customers as per defined targets.
• Ensure desired audit ratings and timely ATR submission in the audit portal.
• Maintain DWM discipline through daily reporting and adherence to operational standards.
• Handle exceptions related to KFS upload and CSS creation within defined TAT.
• Achieve fee-based business targets (HI, AFC, MI) and investment business targets (FD, MF).
• Deliver loan business targets (PAPQ, Suvidha, Wheels Loan) as per annual plans.
• Ensure timely PDD updation (RC, Invoice, Insurance) within SLA.
• Improve QRC resolution within TAT to enhance customer satisfaction.
• Ensure timely file movement/dispatch to RMC before the 20th of the next month.
• Build and mentor branch team for performance excellence and compliance adherence.