Branch Manager

Axis Bank; Panchkula, Ambala, Yamunanagar; On-site; INR 1,350,000 - 1,650,000; Full time

Job summary

Axis Bank is seeking a Branch Head to oversee all branch operations, drive productivity, and ensure compliance with regulatory norms. The role focuses on growing deposits, managing key accounts, and leading a high-performance team to achieve financial targets.

The Branch Head will coordinate lending, sales, and service delivery while maintaining strong relationships with top customers and ensuring ethical business practices across the branch network.

Qualifications

• The role requires strong leadership, people management, and customer-centric approach.
• Experience in retail banking operations and sales is beneficial.

Responsibilities

• Ensure efficient daily operation of a branch, including lending, product sales and customer service.
• Prepare the plan for growth of branch business in consultation with the Cluster Head.
• Implement the plan through the Branch team to achieve top-line goals.
• Establish and strengthen relations with key customers to generate sustained business.
• Review daily/periodic reports and take proactive action for profitable, ethical business.
• Ensure audit deliverables and compliance with norms.
• Create a performance-oriented environment to motivate staff.
• Ensure staff are trained on bank products, sales processes and policies.
• Resolve disruptions to keep branch operations running smoothly.
• Liaise with cluster and other branches to meet business goals.

Job description

Role & responsibilities

About Branch Banking:

With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Banks strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank’s customer engagement strategy across products and services

About the Role:

The Branch Head (BH) is responsible for coordinating and overseeing all branch operations and implementing strategies to increase productivity and performance levels in order to achieve the branch’s financial targets. They are responsible for ensuring the smooth functioning of the branch and its compliance with the rules and regulations. They should maintain good relations with the key account holders of the Bank to ensure deepening of accounts and thus generating revenue.

Key Responsibilities

• Ensure efficient daily operation of a branch, including lending, product sales and customer service in accordance with the bank’s objectives
• Prepare the plan for the growth of branch business in consultation with the Cluster Head
• Implement the plan through the Branch team so as to achieve the top line goals
• Establish and strengthen relations with key customers (e.g. top 10%) to generate sustained business.
• Review daily/ periodic reports (e.g. overdrawn accounts, temporary overdrafts, cash retention limit, office accounts, etc.) and take proactive action to ensure profitable and ethical business.
• Ensure audit related deliverables, both internal and external are met as per the prescribed norms
• Ensure compliance with due processes and guidelines
• Create a performance oriented environment leading to high employee motivation and productivity
• Ensure that all staff are adequately trained on the products of the bank, sales processes and various policies of the bank
• Resolve, report any disruptions (e.g. strike or local disturbance) and take appropriate action to ensure that the branch operations are run smoothly.
• Liaison with the cluster office and other branch offices to ensure the smooth management of operations and the achievement of overall business goals.
• Ensure proper upkeep of branch premises and assets including safety and security.