Branch Manager

HDB Financial Services Ltd.; Tiruppur; On-site; INR 600,000 - 900,000; Full time

Job summary

A financial services company seeks a Branch Manager in Tiruppur to lead and achieve sales targets. Responsibilities include ensuring superior customer experience, managing credit processing, and minimizing discrepancies. The candidate will also monitor branch performance, motivate staff, and drive team productivity. This role necessitates strong leadership for performance management and team retention.

Responsibilities

• Achieve contributed value targets set for the branch.
• Ensure sales volumes for multiple products while controlling fraud.
• Provide superior customer experience.
• Manage TAT’s on credit processing.
• Minimize discrepancies pre and post disbursal.
• Monitor branch performance in terms of profitability and expenses.
• Motivate and develop the branch team.
• Drive team excellence and retention.

Job description

Key Reponsibilities

• Business Achieve contributed value targets set for the branch.
• Ensure sales volumes for multiple products, sourcing quality underwriting diligence to meet sales targets while controlling delinquencies and frauds.
• Provide superior customer experience.
• Manage TAT’s on credit processing.
• Minimize pre post disbursal discrepancies.
• Monitoring Performance.
• Monitoring Branch performance in terms of key drivers i.e. Contributed Value / Volumes / Profitability / Expenses / Losses / Employee Retention / Employee Productivity / Customer experience / Monitor individual performance of each employee, continuously work to maximize productivity.
• People Management Motivate and develop branch team.
• Drive branch team to excel.
• Manage and mentor the team and keep attrition of branch staff low.
• Conduct regular meeting with branch staff Provide open and honest feedback and ask for feedback.