Branch Manager

HDB Financial Services Ltd.; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

A financial services company in Mumbai seeks a professional for Profitability Management. The role involves optimizing branch profitability, managing team performance, and ensuring superior customer experience. Responsibilities include setting targets, monitoring branch performance, and motivating staff to excel. Ideal candidates should demonstrate strong leadership and a commitment to achieving sales volumes while minimizing discrepancies in credit processing.

Qualifications

• Experience in profitability management for financial services branches.
• Strong cost management and performance monitoring skills.
• Ability to manage branch HR and customer experience.

Responsibilities

• Achieve value targets set for the branch.
• Ensure sales volumes across multiple products.
• Provide superior customer experience.
• Manage TAT’s on credit processing.
• Minimize disbursal discrepancies.
• Monitor branch performance metrics.
• Maximize employee productivity.
• Motivate and develop branch team.
• Conduct regular meetings with staff.

Job description

Job Role

Profitability Management.

• Maintaining optimizing profitability for the branch.
• Target setting management - Monitoring branch targets in numbers volumes.
• Portfolio quality management - through superior underwriting, working closely with collections.
• Cost management - managing all branch operating costs including cost of acquisition, operations etc.
• People management - Motivating team, handling HR administration function of the branch.
• Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre-closures service issues.

Key Responsibilities

• Business Achieve contributed value targets set for the branch.
• Ensure sales volumes for multiple products, sourcing quality underwriting diligence to meet sales targets while controlling delinquencies and frauds.
• Provide superior customer experience.
• Manage TAT’s on credit processing.
• Minimize pre post disbursal discrepancies.
• Monitoring Performance.
• Monitoring Branch performance in terms of key drivers i.e. Contributed Value/ Volumes / Profitability / Expenses / Losses/ Employee Retention/ Employee Productivity/ Customer experience.
• Monitor individual performance of each employee, continuously work to maximize productivity.
• People Management.
• Motivate and develop branch team Drive branch team to excel.
• Manage and mentor the team and keep attrition of branch staff low.
• Conduct regular meeting with branch staff Provide open and honest feedback and ask for feedback.