Branch Manager

HDB Financial Services Ltd.; Gondia City; On-site; INR 500,000 - 900,000; Full time

Job summary

HDB Financial Services Ltd. in Gondia is seeking a branch leader to drive sales across products while ensuring underwriting quality and maintaining customer experience. The role emphasizes achieving targets, controlling delinquencies and fraud, and managing credit processing timelines.

You will monitor branch performance, mentor the team, and lead regular staff meetings to foster open feedback, maximise productivity, and minimize attrition within the branch.

Responsibilities

• Business Achieve contributed value targets set for the branch.
• Ensure sales volumes for multiple products, sourcing quality underwriting diligence to meet sales targets while controlling delinquencies and frauds.
• Provide superior customer experience.
• Manage TAT’s on credit processing.
• Minimize pre post disbursal discrepancies.
• Monitoring Performance.
• Monitoring Branch performance in terms of key drivers i.e. Contributed Value / Volumes / Profitability / Expenses / Losses / Employee Retention / Employee Productivity / Customer experience / Monitor individual performance of each employee, continuously work to maximize productivity.
• People Management Motivate and develop branch team.
• Drive branch team to excel.
• Manage and mentor the team and keep attrition of branch staff low.
• Conduct regular meeting with branch staff Provide open and honest feedback and ask for feedback.

Job description

Key Reponsibilities

• Business Achieve contributed value targets set for the branch.
• Ensure sales volumes for multiple products, sourcing quality underwriting diligence to meet sales targets while controlling delinquencies and frauds.
• Provide superior customer experience.
• Manage TAT’s on credit processing.
• Minimize pre post disbursal discrepancies.
• Monitoring Performance.
• Monitoring Branch performance in terms of key drivers i.e. Contributed Value / Volumes / Profitability / Expenses / Losses / Employee Retention / Employee Productivity / Customer experience / Monitor individual performance of each employee, continuously work to maximize productivity.
• People Management Motivate and develop branch team.
• Drive branch team to excel.
• Manage and mentor the team and keep attrition of branch staff low.
• Conduct regular meeting with branch staff Provide open and honest feedback and ask for feedback.