Branch Manager

HDB Financial Services Ltd.; Mumbai; On-site; INR 800,000 - 1,500,000; Full time

Job summary

A financial services company is seeking a professional in profitability management in Mumbai. The role focuses on maintaining branch profitability, optimizing costs, motivating team members, and ensuring superior customer experience. Responsibilities include achieving sales targets, monitoring performance metrics, and managing operational costs. Candidates should demonstrate strong capabilities in people management and direct branch operations efficiently. The position offers an opportunity to drive results and enhance service quality.

Responsibilities

• Achieve contributed value targets set for the branch.
• Ensure sales volumes for multiple products while controlling delinquencies.
• Provide superior customer experience.
• Manage turnaround times on credit processing.
• Minimize pre and post disbursal discrepancies.
• Monitor key performance indicators.
• Motivate and develop branch team.
• Conduct regular meetings with branch staff.

Job description

Job Role

Profitability Management.

• Maintaining optimizing profitability for the branch.
• Target setting management - Monitoring branch targets in numbers volumes.
• Portfolio quality management - through superior underwriting, working closely with collections.
• Cost management - managing all branch operating costs including cost of acquisition, operations etc.
• People management - Motivating team, handling HR administration function of the branch.
• Customer experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre-closures service issues.

Key Responsibilities

• Business Achieve contributed value targets set for the branch.
• Ensure sales volumes for multiple products, sourcing quality underwriting diligence to meet sales targets while controlling delinquencies and frauds.
• Provide superior customer experience.
• Manage TAT’s on credit processing.
• Minimize pre post disbursal discrepancies.
• Monitoring Performance.
• Monitoring Branch performance in terms of key drivers i.e. Contributed Value/ Volumes / Profitability / Expenses / Losses/ Employee Retention/ Employee Productivity/ Customer experience.
• Monitor individual performance of each employee, continuously work to maximize productivity.
• People Management.
• Motivate and develop branch team Drive branch team to excel.
• Manage and mentor the team and keep attrition of branch staff low.
• Conduct regular meeting with branch staff Provide open and honest feedback and ask for feedback.