Branch Manager

Unity Small Finance Bank; Pune District; On-site; INR 450,000 - 750,000; Full time

Job summary

Unity Small Finance Bank in Pune, India is seeking a Branch Sales professional to drive liability growth, cross-selling, and third-party product distribution across the branch network.

You will manage top clients, ensure adherence to sales processes, handle complaints, and lead staff training and performance, aiming for portfolio growth and high customer satisfaction.

Responsibilities

• Achieving top line liability, Asset Cross sell and third-party distribution business.
• Achievement of Income and contribution targets
• Achievement of Incremental Current Account & Saving Account targets
• Cost of Income Ratio benchmark
• Cross Sell Products like Demat, Credit cards, Mutual Funds, Insurance, Investment Advisory and Assets etc.
• Ensuring Portfolio Growth
• Ensuring Cross Sell Ratio
• Service quality
• NPS (Net promotor scores)
• Personally, managing top clients in the branch
• Ensure all components of the branch sales model function as per design and regulatory compliance.
• Complaints Handling
• Process adherence (Sales /Audit / Risk / Operation & Compliance)
• Targeted growth of existing portfolio
• Attrition Control as confirmed for portfolio growth.
• Percentage of depleted accounts
• TAT delays
• Effective resolution of complaints from complaints management system. Review and resolution of offsite ATM complaints
• Organising customer meets to solicit
• Feedback on service and products
• Managing Employee Attrition at Branches
• Staff Motivation and Morale
• Training staff is exposed to skill based; product knowledge based
• Staff productivity management
• IRDA / AMFI / xxxx certifications for front line sales resources
• Review vault / Vault Key register, Monitor Physical verification of cash (Periodic surprise verification) & other attributes as per operational Manual, SOPs circulars etc.
• Audit Rating
• No frauds / Operational errors,
• Review Suspense & Dummy accounts
• Ensure Compliance with Banking rules, Regulations & procedure’s
• Periodic review of progress vs. objectives
• Ensure clarity of Business objectives among staff
• Adherence of sales process.

Job description

• Achieving top line liability, Asset Cross sell and third-party distribution business.
• Achievement of Income and contribution targets
• Achievement of Incremental Current Account & Saving Account targets
• Cost of Income Ratio benchmark
• Cross Sell Products like Demat, Credit cards, Mutual Funds, Insurance, Investment Advisory and Assets etc.
• Ensuring Portfolio Growth
• Ensuring Cross Sell Ratio
• Service quality
• NPS (Net promotor scores)
• Personally, managing top clients in the branch

• Ensure all components of the branch sales model function as per design and regulatory compliance.
• Complaints Handling
• Process adherence (Sales /Audit / Risk / Operation & Compliance)
• Targeted growth of existing portfolio
• Attrition Control as confirmed for portfolio growth.
• Percentage of depleted accounts
• TAT delays
• Effective resolution of complaints from complaints management system. Review and resolution of offsite ATM complaints
• Organising customer meets to solicit
• Feedback on service and products

• Managing Employee Attrition at Branches
• Staff Motivation and Morale
• Training staff is exposed to skill based; product knowledge based
• Staff productivity management
• IRDA / AMFI / xxxx certifications for front line sales resources

• Review vault / Vault Key register, Monitor Physical verification of cash (Periodic surprise verification) & other attributes as per operational Manual, SOPs circulars etc.
• Audit Rating

• No frauds / Operational errors,
• Review Suspense & Dummy accounts
• Ensure Compliance with Banking rules, Regulations & Procedure’s
• Periodic review of progress vs. objectives
• Ensure clarity of Business objectives among staff
• Adherence of sales process.