Branch Manager

Supra Pacific Financial Services; Kerala; On-site; INR 300,000 - 520,000; Full time

Job summary

Supra Pacific Financial Services in Kerala seeks a Branch Operations Officer to oversee daily banking activities, ensure targets are met, manage loan recovery, and maintain secure records. The role requires strict adherence to procedures and proactive customer service.

Key duties include ensuring day-end closing, voucher verification, compliance with licenses, and prompt handling of complaints. This position anchors branch administration and promotes business growth through resident oversight.

Qualifications

• Experience in branch banking operations and meeting targets.
• Proficiency in cash handling and day-end processes.
• Familiar with regulatory licenses and renewals.

Responsibilities

• Monitor and achieve branch business targets.
• Oversee loan recovery and branch targets.
• Maintain branch documents, keys, and records.
• Verify daily transactions and complete day-end processes.
• Authenticate vouchers and registers after verification.
• Attend to customer complaints and remittances.

Skills

Target achievement

Customer service

Cash handling

Audit compliance

Branch administration

Team leadership

Problem solving

Policy compliance

Job description

1. 1. Monitoring and achieving business targets of the branch.
2. 2. In-charge for all branch business targets & Loan recovery tasks.
3. 3. Custodian of 1st set of Keys and all documents.
4. 4. Checking of daily transactions and Complete Day end.
5. 5. Authentication of all Vouchers & Registers of the branch after verification
6. 6. Control of Expenses within permitted levels.
7. 7. System entry checking and final level authorization.
8. 8. Attending to customer complaints and grievances
9. 9. In-charge of remittance of funds and receipt of funds from HO/branches
10. 10. To obtain all statutory licenses in time and its renewals.
11. 11. Attending to alert phone calls from the intrusion alarm hub and take actions immediately as per guidelines.
12. 12. Verify and check pledged items and check its purity.
13. 13. Attending to audit queries and rectifications.
14. 14. Maintaining customer database
15. 15. Branch administration and maintaining decorum.
16. 16. Business promotion activity & customer meeting on regular basis
17. 17. Conduct morning meetings daily and cascade management circulars & instructions.