Branch Manager

HDB Financial Services Ltd.; Chittorgarh; On-site; INR 450,000 - 650,000; Full time

Job summary

HDB Financial Services Ltd. at the Rajasthan branch seeks a dynamic Branch Operations professional to drive performance, oversee underwriting diligence, customer experience, and team leadership to hit targets. You will monitor key drivers, ensure smooth credit processing, and minimize discrepancies.

The role emphasizes mentoring staff, sustaining high productivity, and maintaining low attrition while delivering value to customers and the business.

Responsibilities

• Business Achieve contributed value targets set for the branch.
• Ensure sales volumes across products and meet targets while controlling delinquencies and fraud.
• Provide superior customer experience.
• Manage TAT’s on credit processing.
• Minimize pre post disbursal discrepancies.
• Monitoring Performance.
• Monitor branch performance on key drivers: value, volumes, profitability, expenses, losses, and productivity.
• People management: motivate and develop branch team.
• Drive branch team to excel.
• Mentor the team and keep attrition low.
• Conduct regular branch meetings and provide open, honest feedback.

Job description

Key Reponsibilities

• Business Achieve contributed value targets set for the branch.
• Ensure sales volumes for multiple products, sourcing quality underwriting diligence to meet sales targets while controlling delinquencies and frauds.
• Provide superior customer experience.
• Manage TAT’s on credit processing.
• Minimize pre post disbursal discrepancies.
• Monitoring Performance.
• Monitoring Branch performance in terms of key drivers i.e.Contributed Value/ Volumes / Profitability / Expenses / Losses/ Employee Retention/ Employee Productivity/ Customer experience/ Monitor individual performance of each employee, continuously work to maximize productivity.
• People Management Motivate and develop branch team.
• Drive branch team to excel.
• Manage and mentor the team and keep attrition of branch staff low.
• Conduct regular meeting with branch staff Provide open and honest feedback and ask for feedback.