Branch Manager

Mahindra Finance; Vasai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Mahindra Finance is seeking a Branch Head who will manage end-to-end branch operations, drive business growth, ensure compliance, and deliver superior customer service. The role emphasizes achieving financial targets, audit readiness, and maintaining discipline while fostering a high-performance culture within the branch.

The incumbent will lead a branch team, mentor staff for performance excellence, oversee daily reporting, and ensure timely submissions and SLA adherence to support successful

Responsibilities

• Drive ACH activation for customers as per defined targets.
• Ensure desired audit ratings and timely ATR submission in the audit portal.
• Maintain DWM discipline through daily reporting and adherence to operational standards.
• Handle exceptions related to KFS upload and CSS creation within defined TAT.
• Achieve fee-based business targets (HI, AFC, MI) and investment business targets (FD, MF).
• Deliver loan business targets (PAPQ, Suvidha, Wheels Loan) as per annual plans.
• Ensure timely PDD updation (RC, Invoice, Insurance) within SLA.
• Improve QRC resolution within TAT to enhance customer satisfaction.
• Ensure timely file movement/dispatch to RMC before the 20th of the next month.
• Build and mentor branch team for performance excellence and compliance adherence.

Job description

Role & responsibilities

Job Purpose Statement

The Branch Head is responsible for managing end-to-end branch operations, driving business growth, ensuring compliance, and delivering superior customer service. This role focuses on achieving financial targets, maintaining audit standards, and implementing operational discipline while fostering a high-performance culture within the branch.

Duties & Responsibilities

• ^ Drive ACH activation for customers as per defined targets.
• ^ Ensure desired audit ratings and timely ATR submission in the audit portal.
• ^ Maintain DWM discipline through daily reporting and adherence to operational standards.
• ^ Handle exceptions related to KFS upload and CSS creation within defined TAT.
• ^ Achieve fee-based business targets (HI, AFC, MI) and investment business targets (FD, MF).
• ^ Deliver loan business targets (PAPQ, Suvidha, Wheels Loan) as per annual plans.
• ^ Ensure timely PDD updation (RC, Invoice, Insurance) within SLA.
• ^ Improve QRC resolution within TAT to enhance customer satisfaction.
• ^ Ensure timely file movement/dispatch to RMC before the 20th of the next month.
• ^ Build and mentor branch team for performance excellence and compliance adherence.