Branch Customer Service & Delivery Officer (BCSDO)

Jana Small Finance Bank Limited; Shiulibari; On-site; INR 250,000 - 350,000; Full time

Job summary

Jana Small Finance Bank Limited in India is seeking a Branch Operations role focused on accurate cash and non-cash transactions, delivering friendly service and ensuring compliance with banking procedures. You will handle daily transactions, verify reports, and support branch activities.

The role emphasizes timely customer queries resolution, cross-selling opportunities, and maintaining a positive professional experience to build trust and loyalty among customers at the Nachinda location.

Responsibilities

• Transaction handling of daily cash and non-cash banking operations.
• Provide customer service and resolve queries to ensure positive experience.
• Assist branch operations including loan processing related tasks.
• Identify opportunities to promote and cross-sell banking products.
• Maintain high accuracy and ensure compliance with banking procedures.

Job description

Role & responsibilities

• Transaction Handling: Performing daily cash and non-cash banking transactions with speed and accuracy.
• Customer Service: Providing general banking information, resolving customer queries promptly, and ensuring a positive, professional experience to foster loyalty.
• Operational Support: Assisting with branch operations, which may include tasks related to gold loan processing, disbursement processes, and verifying loan reports.
• Sales & Cross-selling: Identifying opportunities to promote and cross-sell other banking products and services.
• Compliance & Accuracy: Maintaining high standards of accuracy in all processes and ensuring compliance with banking procedures

Locations - Nachinda