Branch Customer Service & Delivery Officer (BCSDO)

Jana Small Finance Bank; Ghaziabad District, Faridabad District; On-site; INR 180,000 - 240,000; Full time

Job summary

Jana Small Finance Bank in Ghaziabad (and nearby NIT Faridabad area) is seeking a Banking Operations Executive to handle daily cash and non-cash transactions, deliver prompt customer service, and support branch operations.

The role involves cross-selling banking products, ensuring compliance, and maintaining accuracy in all processes. Immediate joiners preferred.

Qualifications

Responsibilities

• Transaction Handling: Performing daily cash and non-cash banking transactions with speed and accuracy.
• Customer Service: Providing general banking information, resolving customer queries promptly, and ensuring a positive, professional experience to foster loyalty.
• Operational Support: Assisting with branch operations, including tasks related to gold loan processing, disbursement processes, and verifying loan reports.
• Sales & Cross-selling: Identifying opportunities to promote and cross-sell other banking products and services.
• Compliance & Accuracy: Maintaining high standards of accuracy in all processes and ensuring compliance with banking procedures.

Job description

Job description

We are looking for suitable candidates for BCSDO- Banking operation Executive role for Ghaziabad & NIT Faridabad. location. 30 to 45 days or Immediate joiners preferred.

Role & responsibilities

• Transaction Handling: Performing daily cash and non-cash banking transactions with speed and accuracy.
• Customer Service: Providing general banking information, resolving customer queries promptly, and ensuring a positive, professional experience to foster loyalty.
• Operational Support: Assisting with branch operations, which may include tasks related to gold loan processing, disbursement processes, and verifying loan reports.
• Sales & Cross-selling: Identifying opportunities to promote and cross-sell other banking products and services.
• Compliance & Accuracy: Maintaining high standards of accuracy in all processes and ensuring compliance with banking procedures.