Branch Customer Service & Delivery Manager (BCSDM)

Jana Small Finance Bank Limited; Vasai-Virar; On-site; INR 360,000 - 600,000; Full time

Job summary

Jana Small Finance Bank Limited in Virar invites applications for a BCSDM - Retail Banking operations role. The position requires handling daily banking transactions, delivering customer service, and supporting branch operations with a focus on accuracy.

This on-site role in Vasai-Virar offers immediate joining (30–45 days). Salary up to 6 LPA and opportunities to cross-sell banking products while maintaining compliance with procedures.

Responsibilities

• Transaction Handling: Performing daily cash and non-cash banking transactions with speed and accuracy.
• Customer Service: Providing general banking information, resolving customer queries promptly, and fostering loyalty; support branch audit.
• Operational Support: Assisting branch operations, including gold loan processing, disbursement processes, and loan report verification.
• Sales & Cross-selling: Identifying opportunities to promote and cross-sell banking products and services.
• Compliance & Accuracy: Maintaining high accuracy and ensuring compliance with banking procedures.

Job description

We are looking for suitable candidates for BCSDM - Retail Banking operation role for Virar location. Immediate joiners, 30 to 45days preferred.

Salary up to 6 LPA upto.

• Transaction Handling: Performing daily cash and non-cash banking transactions with speed and accuracy.
• Customer Service: Providing general banking information, resolving customer queries promptly, and ensuring a positive, professional experience to foster loyalty. and Manage the Branch Audit.
• Operational Support: Assisting with branch operations, which may include tasks related to gold loan processing, disbursement processes, and verifying loan reports.
• Sales & Cross-selling: Identifying opportunities to promote and cross-sell other banking products and services.
• Compliance & Accuracy: Maintaining high standards of accuracy in all processes and ensuring compliance with banking procedures