Customer Service Officer (Retail Banking)

Utkarsh Small Finance Bank; Sambalpur, Sundargarh, Korba District; On-site; INR 180,000 - 260,000; Full time

Job summary

Utkarsh Small Finance Bank in India is seeking a branch teller for daily cash handling, issue of drafts, vault duties, and ATM oversight. You will ensure accurate, timely processing of receipts and payments while safeguarding assets and maintaining security protocols.

The role includes delivering quality customer service, handling queue, recording and resolving complaints within target times, generating sales references for bank products, and identifying opportunities to connect customers with

Responsibilities

• Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors
• Cash balancing and Cash bundling
• Issuance of DD/ MC (within prescribed TAT)
• Executing of funds transfer/ FD closure / Account Closure
• Custodian for teller box
• Custodian for cheque drop boxes
• Ensure error free transactions of receipts & payments.
• Vault Custodian
• Ensure highest level of customer service.
• Ensure that outward clearing process is adhered to.
• ATM custodian.
• Identification of counterfeit cash and ensure adherence of process laid down by the bank
• Queue handling
• Ensure quality customer service is delivered
• Recording complaints as per the specified process
• Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area
• Monitor all complaints received and ensure that complaints are closed within the TAT
• Ensure customer communication on closures
• Check with customers if the process of complaint resolution has been managed well
• Asking for feedback from customers, who may not be complaining
• Discussing with staff the importance of getting feedback from customers on a regular basis
• Generate Sales References for products
• Generate leads for Third Party Products to the customers

Job description

Role & responsibilities

Operation:

• Handling of cash receipts and payments and ensuring transactions are carried out within the prescribed TAT without errors
• Cash balancing and Cash bundling
• Issuance of DD/ MC (within prescribed TAT)
• Executing of funds transfer/ FD closure / Account Closure
• Custodian for teller box
• Custodian for cheque drop boxes
• Ensure error free transactions of receipts & payments.
• Vault Custodian
• Ensure highest level of customer service.
• Ensure that outward clearing process is adhered to.
• ATM custodian.
• Identification of counterfeit cash and ensure adherence of process laid down by the bank

Customer Service

• Queue handling
• Ensure quality customer service is delivered
• Recording complaints as per the specified process
• Resolving all complaints received (self, branch, other units) within the stipulated TATs pertaining to Teller area
• Monitor all complaints received and ensure that complaints are closed within the TAT
• Ensure customer communication on closures
• Check with customers if the process of complaint resolution has been managed well
• Asking for feedback from customers, who may not be complaining
• Discussing with staff the importance of getting feedback from customers on a regular basis

Sales

• Generate Sales References for products
• Generate leads for Third Party Products to the customers