Branch Customer Service & Delivery Officer (BCSDO)

Jana Small Finance Bank Limited; Mumbai; On-site; INR 300,000 - 400,000; Full time

Job summary

Jana Small Finance Bank Limited is seeking a Banking Operations Executive to join the team at Dadar, Mumbai. The role focuses on branch customer service and delivery, handling transactions, and supporting loan processing activities.

Ideal candidates will demonstrate strong customer service skills, accuracy in transaction handling, and a proactive approach to cross-selling banking products within a busy branch environment.

Qualifications

• Experience handling daily banking transactions.
• Strong customer service and communication skills.
• Knowledge of loan processes and branch operations.
• Ability to cross-sell banking products.
• Ensure compliance with banking procedures.

Responsibilities

• Transaction Handling: Daily cash and non-cash banking transactions with speed and accuracy.
• Customer Service: Provide banking information, resolve queries, foster loyalty.
• Operational Support: Assist branch operations including loan processing and verification of reports.
• Sales & Cross-selling: Identify opportunities to promote banking products and services.
• Compliance & Accuracy: Maintain high accuracy and adhere to procedures.

Skills

Cash handling

Customer service

Operational support

Cross-selling

Compliance

Job description

Job description

We are looking for suitable candidates for BCSDO- Banking operation Executive role in Dadar (Mumbai), Maharashtra. 30 to 45 days or Immediate joiners preferred.

Salary up to 4 LPA upto.

Department: Operations

Job Role: Branch Customer Service & Delivery Officer (BCSDO)

Locations: Dadar

Address: Jana Small Finance Bank, shop no 7,8 Ground Floor, Raj Aditya Bldg, Kashinath Dhuru Marg, Agar Bazar, Dadar west, Mumbai - 400028

Role & responsibilities

• Transaction Handling: Performing daily cash and non-cash banking transactions with speed and accuracy.
• Customer Service: Providing general banking information, resolving customer queries promptly, and ensuring a positive, professional experience to foster loyalty.
• Operational Support: Assisting with branch operations, which may include tasks related to gold loan processing, disbursement processes, and verifying loan reports.
• Sales & Cross-selling: Identifying opportunities to promote and cross-sell other banking products and services.
• Compliance & Accuracy: Maintaining high standards of accuracy in all processes and ensuring compliance with banking procedures.
• Loan Processing: Loan disbursement processing, LAP, Hosing loan, Gold loan, Individual loan.