Branch Customer Service & Delivery Manager

Jana Small Finance Bank Limited; Nashik District, Satara, Pune District; On-site; INR 540,000 - 660,000; Full time

Job summary

Jana Small Finance Bank Limited is seeking candidates for a BCSDM - Retail Banking operation role across Hadapsar, Karad and Dindori (Nashik) locations. Immediate joiners preferred, with 30 to 45 days onboarding window.

The role involves handling daily cash and non-cash transactions, delivering excellent customer service, supporting branch operations, and cross-selling banking products while maintaining strict compliance and accuracy.

Qualifications

• Perform daily cash and non-cash banking transactions with speed and accuracy.
• Provide general banking information, resolve customer queries promptly, and foster loyalty; assist with branch audits.
• Assist with branch operations, including gold loan processing, disbursement, and loan report verification.
• Identify opportunities to promote and cross-sell banking products and services.
• Maintain high accuracy and ensure compliance with banking procedures.

Responsibilities

• Perform daily cash and non-cash banking transactions with speed and accuracy.
• Provide general banking information, resolve customer queries promptly, and foster loyalty; manage the Branch Audit.
• Assist with branch operations, including gold loan processing, disbursement processes, and verifying loan reports.
• Identify opportunities to promote and cross-sell other banking products and services.
• Maintain high standards of accuracy in all processes and ensure compliance with banking procedures.

Skills

Transaction Handling

Customer Service

Operational Support

Sales & Cross-selling

Compliance & Accuracy

Job description

We are looking for suitable candidates for BCSDM - Retail Banking operation role for Hadapsar, Karad, Dindori (Nashik) location. Immediate joiners, 30 to 45days preferred.

Salary up to 6 LPA upto.

• Transaction Handling: Performing daily cash and non-cash banking transactions with speed and accuracy.
• Customer Service: Providing general banking information, resolving customer queries promptly, and ensuring a positive, professional experience to foster loyalty. and Manage the Branch Audit.
• Operational Support: Assisting with branch operations, which may include tasks related to gold loan processing, disbursement processes, and verifying loan reports.
• Sales & Cross-selling: Identifying opportunities to promote and cross-sell other banking products and services.
• Compliance & Accuracy: Maintaining high standards of accuracy in all processes and ensuring compliance with banking procedures