Bpo Team Lead

Vaishnavi Management; Mumbai, Ahmedabad District, Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Vaishnavi Management in Mumbai seeks an experienced Team Leader to manage and motivate a sales team, drive revenue, and resolve escalations while maintaining high service quality. The role emphasizes monitoring performance, conducting regular reviews, and aligning actions with targets.

The ideal candidate has 3-6 years of experience in team handling, sales, telecalling, customer service, or business development, and is capable of guiding the team to meet ambitious business goals with strong

Qualifications

• 3-6 years of experience in team handling, sales, Telecalling, customer service, or business development roles.

Responsibilities

• Manage, guide, and motivate the team to achieve sales and business targets.
• Monitor team performance and ensure consistent productivity.
• Handle customer escalations and resolve customer-related issues effectively.
• Monitor call quality and ensure adherence to company policies and service standards.
• Track sales performance, revenue generation, and individual team targets.
• Conduct regular team meetings, provide feedback, and support team members in improving performance.
• Identify performance gaps and implement appropriate action plans.
• Prepare and share regular reports on team performance, sales, and revenue.

Skills

Team Management

Sales Management

Revenue Generation

Performance Monitoring

Customer Escalation

Communication Skills

Target Orientation

Job description

We are seeking an experienced Team Leader to manage and motivate a team while ensuring the achievement of sales and revenue targets. The ideal candidate should possess strong leadership skills, effectively handle customer escalations, monitor team performance, and maintain high service quality standards.

Key Responsibilities:

• Manage, guide, and motivate the team to achieve sales and business targets.
• Monitor team performance and ensure consistent productivity.
• Handle customer escalations and resolve customer-related issues effectively.
• Monitor call quality and ensure adherence to company policies and service standards.
• Track sales performance, revenue generation, and individual team targets.
• Conduct regular team meetings, provide feedback, and support team members in improving performance.
• Identify performance gaps and implement appropriate action plans.
• Prepare and share regular reports on team performance, sales, and revenue.

Key Skills

• Team Management & Team Handling
• Sales Management
• Revenue Generation
• Performance Monitoring
• Customer Escalation Handling
• Good Communication & Leadership Skills
• Target-oriented approach

Who Can Apply:

Candidates with 3-6 years of experience in team handling, sales, Telecalling, customer service, or business development roles.

Notice Period:

0 - 30 Days or Currently serving notice period.