Telecalling Team Lead

Mypaisaa; Hyderabad; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Mypaisaa is seeking a Tele Sales Team Lead to drive the performance of the tele-sales group in Hyderabad. You will supervise, coach, and motivate the team to meet and exceed sales targets, while managing daily, weekly, and monthly metrics.

The role requires strong communication, negotiation, and leadership skills, with experience in lead management and CRM tools. The candidate will coordinate with internal teams to streamline sales processes and report on outcomes.

Qualifications

• 2-5 years of tele sales/inside sales with team-handling experience.
• Proven ability to manage and motivate a sales team.
• Strong communication, convincing, and negotiation skills.
• Target-oriented with a strong focus on sales conversion.
• Good knowledge of lead management and follow-up processes.
• Basic knowledge of MS Excel and CRM tools.

Responsibilities

• Lead, manage, and motivate the Tele Sales team to achieve sales targets.
• Monitor daily, monthly, and quarterly team performance.
• Convert leads into successful business opportunities through effective sales strategies.
• Guide team members on calling, follow-ups, lead conversion, and closing techniques.
• Handle and monitor inbound and outbound sales calls.
• Ensure regular follow-up with prospective and existing customers.
• Track team-wise leads, conversions, follow-ups, and sales performance.
• Maintain accurate customer and lead records.
• Conduct regular performance reviews and provide feedback to team members.
• Coordinate with Operations, Finance, and other internal teams for smooth sales processing.
• Identify performance gaps and take corrective actions to improve team productivity.
• Prepare and share daily/weekly/monthly sales performance reports.

Job description

Role & responsibilities:

• Lead, manage, and motivate the Tele Sales team to achieve sales targets.
• Monitor daily, monthly, and quarterly team performance.
• Convert leads into successful business opportunities through effective sales strategies.
• Guide team members on calling, follow-ups, lead conversion, and closing techniques.
• Handle and monitor inbound and outbound sales calls.
• Ensure regular follow-up with prospective and existing customers.
• Track team-wise leads, conversions, follow-ups, and sales performance.
• Maintain accurate customer and lead records.
• Conduct regular performance reviews and provide feedback to team members.
• Coordinate with Operations, Finance, and other internal teams for smooth sales processing.
• Identify performance gaps and take corrective actions to improve team productivity.
• Prepare and share daily/weekly/monthly sales performance reports.

Preferred candidate profile:

• 2 - 5 years of experience in Tele Sales / Inside Sales, with team-handling experience.
• Proven ability to manage and motivate a sales team.
• Strong communication, convincing, and negotiation skills.
• Target-oriented with a strong focus on sales conversion.
• Good knowledge of lead management and follow-up processes.
• Basic knowledge of MS Excel and CRM tools.
• Ability to handle pressure and meet deadlines.