Team Lead

TP; Thane; On-site; INR 330,000 - 550,000; Full time

Job summary

Teleperformance is seeking a Team Leader for its BPO/Contact Centre operations in India. The role focuses on leading a team of Sales Executives, driving daily and monthly targets, and improving key metrics like CSAT, AHT and productivity.

Candidates should have 2–4 years in BPO/Contact Centre, with at least 1 year in a Team Leader role and mandatory Personal Loans or Insurance Sales experience. Strong communication and leadership skills are essential.

Qualifications

• 2–4 years of BPO/Contact Centre experience.
• Minimum 1 year as a Team Leader.
• Personal Loans / Insurance Sales experience mandatory.
• Relevant experience in Personal Loans / Insurance Sales is mandatory.

Responsibilities

• Manage and motivate a team of Sales Executives.
• Drive daily/monthly sales and revenue targets.
• Monitor and improve Conversion, Productivity, CSAT & AHT.
• Manage Shrinkage, Attrition, Attendance & Adherence.
• Conduct coaching, feedback, huddles, and performance reviews.
• Handle escalations and ensure process & compliance adherence.
• Prepare and track daily/weekly/monthly performance reports.

Skills

People management

Leadership

Sales

MS Excel

MIS reporting

Analytical thinking

Communication

Problem solving

Job description

Company Name: Teleperformance

Salary up to 5.5 LPA

6 days working (General Shifts)

Experience

• 2–4 years of BPO/Contact Centre experience
• Minimum 1 year as a Team Leader
• Personal Loans / Insurance Sales experience mandatory

Key Responsibilities

• Manage and motivate a team of Sales Executives.
• Drive daily/monthly sales and revenue targets.
• Monitor and improve Conversion, Productivity, CSAT & AHT.
• Manage Shrinkage, Attrition, Attendance & Adherence.
• Conduct coaching, feedback, huddles, and performance reviews.
• Handle escalations and ensure process & compliance adherence.
• Prepare and track daily/weekly/monthly performance reports.

Key KPIs

Sales | Conversion | Revenue | CSAT | AHT | Shrinkage | Attrition | Productivity | Quality

Required Skills

• Strong sales and people-management skills
• Excellent communication and leadership abilities
• Target-oriented with good analytical and problem-solving skills
• Good knowledge of MS Excel/MIS reporting

Relevant experience in Personal Loans / Insurance Sales is mandatory.