Assistant Manager

Kriyalogic; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Kriyalogic in Chennai is seeking a seasoned Sales Team Leader to manage and motivate a team of sales executives, aiming to achieve daily, monthly and quarterly targets. You will drive performance, coach staff, and ensure adherence to processes and quality standards.

The role requires strong leadership, excellent communication, and the ability to work under pressure to meet strict targets. Immediate joining is preferred.

Qualifications

• Minimum 12 years of experience in BPO Sales.
• Strong team management and leadership skills.
• Excellent communication, interpersonal, and negotiation skills.
• Good knowledge of sales metrics and performance management.
• Ability to work under pressure and meet strict targets.
• Strong analytical and problem-solving abilities.
• Willingness to join immediately.

Responsibilities

• Lead a team of sales executives to hit daily, monthly, and quarterly targets.
• Drive revenue and productivity by optimizing sales processes.
• Monitor performance, identify gaps, and implement corrective actions.
• Conduct regular coaching and performance reviews for the team.
• Ensure adherence to policies, quality standards, and processes.
• Prepare and share daily, weekly, and monthly performance reports.
• Coordinate with Training, Quality, HR and Operations for smooth operation.
• Handle escalations and resolve issues effectively.

Skills

Team leadership

Communication

Negotiation

Sales metrics

Performance management

Analytical thinking

Problem solving

Immediate joining

Job description

Key Responsibilities

• Manage and lead a team of sales executives to achieve daily, monthly, and quarterly targets.
• Drive sales performance and ensure achievement of revenue and productivity targets.
• Monitor team performance, identify gaps, and implement corrective action plans.
• Conduct regular performance reviews, coaching, and feedback sessions.
• Ensure adherence to sales processes, quality standards, and company policies.
• Track key performance metrics such as conversion, productivity, revenue, attendance, and attrition.
• Coordinate with Training, Quality, HR, and Operations teams for smooth process functioning.
• Handle escalations and resolve customer/team-related issues effectively.
• Prepare and share daily, weekly, and monthly performance reports with management.
• Motivate the team and maintain a positive, target-oriented work environment.
• Candidate Requirements Minimum 12 years of experience in BPO Sales.
• Prior experience as Assistant Manager / Team Leader in a sales process preferred.
• Strong team management and leadership skills.
• Excellent communication, interpersonal, and negotiation skills.
• Good knowledge of sales metrics and performance management.
• Ability to work under pressure and meet strict targets.
• Strong analytical and problem-solving abilities.
• Willingness to join immediately.