Sales Team Lead

Imarque Solutions; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Imarque Solutions in Chennai seeks a Sales Team Leader (BPO Operations) to coach and guide a team of outbound/inbound sales executives. You will drive performance, monitor metrics, and ensure targets are met in a fast-paced environment.

The role requires 1–2 years in a team leadership role within BPO sales, with strong English communication and familiarity with CRM/dialer tools. Immediate joiners preferred; location is Teynampet & T. Nagar, Chennai.

Qualifications

• Graduation or equivalent diploma in any field.
• 1–2 years of mandatory team leadership experience in a BPO sales environment.
• Strong English communication; Tamil knowledge is an added advantage.

Responsibilities

• Lead and coach a team of sales representatives to meet targets.
• Drive achievement of daily, weekly and monthly KPIs and SLAs.
• Monitor live calls, provide feedback, and manage shift rosters.
• Track performance metrics and present reports to management.
• Coordinate training to address skill gaps and improve product knowledge.
• Foster motivation and retention through incentives and recognition.

Skills

English proficiency

Leadership

CRM systems

Dialer systems

Education

Graduation or diploma

Tools

CRM tools

Dialer systems

Job description

Job Title: Sales Team Leader (BPO Operations)

Location: Teynampet & T. Nagar, Chennai

Experience Required: 1 to 2 years of relevant experience as a Team Leader in a BPO/Call Center environment

Notice Period: Immediate joiners preferred

Contact Person ; Puneetha - AM HR

Contact Number: 9787212794

Position Summary

We are looking for a dynamic and results-driven Sales Team Leader with a proven background in BPO sales operations. In this role, you will lead, coach, and motivate a team of outbound/inbound sales executives to achieve and exceed daily, weekly, and monthly revenue and performance targets. The ideal candidate possesses strong leadership skills, a deep understanding of BPO sales metrics, and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Team Management & Coaching: Lead a team of 1520 sales representatives, conducting regular one-on-ones, performance reviews, and side-by-side coaching to improve conversion rates and pitching techniques.
• Target Achievement: Drive the team to consistently meet or exceed individual and collective sales targets, key performance indicators (KPIs), and service-level agreements (SLAs).
• Floor Supervision: Monitor live calls, provide real-time feedback, manage shift rosters, handle escalations, and maintain floor discipline.
• Reporting & Analysis: Track daily, weekly, and monthly performance metrics (such as conversion rates, AHT, occupancy, and sales volume) and present reports to senior management.
• Training & Development: Identify skill gaps within the team and coordinate with the training department to conduct refresher training on product knowledge, objection handling, and sales scripting.
• Motivation & Retention: Foster a competitive yet positive team culture through daily huddles, incentive programs, and reward-and-recognition initiatives to minimize attrition.

Candidate Requirements

• Experience: 1 to 2 years of mandatory experience working as a Team Leader / Assistant Team Leader in a BPO sales environment (Voice/Outbound sales preferred).
• Education: Graduation or equivalent diploma in any stream.
• Skills:
  
  • Exceptional communication and interpersonal skills in English (Knowledge of local languages like Tamil is an added advantage).
  • Strong working knowledge of BPO metrics, CRM tools, and dialer systems.
  • Proven ability to handle pressure, drive numbers, and lead people effectively.
• Availability: Immediate joiners or candidates on a very short notice period (0-15 days) will be given first preference.

Work Environment & Shift Details

• Work Location: Teynampet / T. Nagar, Chennai (Candidates must be comfortable working out of these locations).
• Working Days: 6 days a week (Rotational/Fixed offs as per company policy).
• Shift Timings: General shifts