Telecalling Executive

Aanvii Hearing Solution; Bengaluru, Mumbai; On-site; INR 250,000 - 350,000; Full time

Job summary

Aanvii Hearing Solution is seeking a BPO Associate in Bangalore to handle inbound and outbound calls, deliver quality customer support, and process transactions. The role requires strong communication, multitasking, and adherence to processes in a fast-paced environment.

Ideal candidates will have a minimum of 1 year in a sales-target based BPO or voice process, with willingness to work Sundays and late hours as needed. Bachelor's degree is a plus, with proficiency in basic computer software.

Qualifications

• High school diploma or equivalent; a bachelor's degree is a plus.
• At least 1 year of experience in a sales-target based BPO or voice process.

Responsibilities

• Handle inbound and outbound calls with courtesy and professionalism.
• Address inquiries, resolve issues, and ensure customer satisfaction.
• Accurately process orders, applications, forms, and requests.
• Maintain detailed records of interactions and transactions.
• Identify and escalate priority issues to the right resources.
• Adhere to company policies, procedures and regulatory requirements.
• Meet or exceed performance targets including call metrics and CSAT.
• Participate in training and team meetings to improve performance.
• Collaborate with team members to handle customer interactions.

Skills

Communication

Multitasking

Problem solving

Data entry

Time management

Education

High school diploma

Bachelor's degree preferred

Tools

MS Office

Job description

Job Description: BPO Associates

Position Title: BPO Associate

Location: Bangalore

Department: Business Process Outsourcing (BPO)

Reports To: Team Leader / Supervisor

Summary:

The BPO Associate will handle inbound and outbound calls, provide customer support, process transactions, and deliver a high-quality service experience to our clients' customers. The ideal candidate will be a strong communicator, capable of multitasking, and committed to maintaining customer satisfaction.

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound customer calls in a courteous and professional manner.
• Problem Solving: Address customer inquiries and resolve issues promptly, providing accurate information and ensuring customer satisfaction.
• Data Entry: Accurately process orders, applications, forms, and requests according to established procedures.
• Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Escalation: Identify and elevate priority issues to the appropriate resources for resolution.
• Compliance: Adhere to company policies, procedures, and regulatory requirements.
• Performance Targets: Meet or exceed performance targets, including call handling metrics, customer satisfaction scores and daily appointment or revenue target.
• Continuous Improvement: Participate in training sessions and team meetings to improve knowledge, skills, and performance.
• Team Collaboration: Work collaboratively with team members to achieve common goals and support each other in handling customer interactions.

Qualifications:

• Education: High school diploma or equivalent; a bachelor's degree is a plus.
• Experience: At least 1 year of previous experience in a sales target based similar process or voice based BPO environment is preferred.

Skills:

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Proficiency in using computers and relevant software applications.

Ability to handle multiple tasks simultaneously in a fast-paced environment.

Good organizational and time management skills.

Flexibility to work on Sundays and till 9 pm (for male candidates). For female