International Call Center Executive

Lyros Technologies Pvt Ltd-CMMI Level 3; Bengaluru; Presencial; INR 201.000 - 335.000; Jornada completa

Descripción de la vacante

Lyros Technologies Pvt Ltd-CMMI Level 3 in Bengaluru seeks an International Call Center Executive to handle inbound/outbound calls from international clients, delivering friendly, solution-focused support. You will document interactions, collaborate with teammates, and participate in training to improve product knowledge and service quality.

This is an entry-level role ideal for those starting a career in customer service.

Formación

• Strong English communication and clear articulation for international clients.
• Ability to stay organized and manage multiple tasks in a fast-paced environment.
• Willingness to learn and adapt to product knowledge and processes.

Responsabilidades

• Handle inbound and outbound calls from international customers, providing assistance and resolving issues in a timely manner.
• Maintain a high level of professionalism and customer service during all interactions.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer service skills.

Conocimientos

English fluency

Verbal communication

Multitasking

Basic computer skills

Herramientas

Call center software

Descripción del empleo

We are seeking a motivated and enthusiastic International Call Center Executive to join our team in Karnataka. The ideal candidate will be responsible for providing exceptional customer service and support to our international clients. This role requires excellent communication skills, a friendly demeanor, and the ability to handle customer inquiries effectively. As an International Call Center Executive, you will be the first point of contact for our customers, addressing their needs and ensuring a positive experience.

Key Responsibilities

• Handle inbound and outbound calls from international customers, providing assistance and resolving issues in a timely manner.
• Maintain a high level of professionalism and customer service during all interactions.
• Document customer interactions and feedback accurately in the system.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Participate in training sessions to enhance product knowledge and customer service skills.

Required Skills

• Strong verbal communication skills in English.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Basic computer skills and familiarity with call center software.
• A positive attitude and a willingness to learn.

This is an excellent opportunity for individuals looking to start their career in the call center industry, especially those with a passion for customer service. If you are eager to grow and develop your skills in a dynamic environment, we encourage you to apply.