BMC Helix

Tata Consultancy Services; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Tata Consultancy Services in Hyderabad is seeking a skilled ITSM specialist with hands-on experience in developing, implementing, and sustaining BMC Helix ITSM components, including ITSM, Smart IT, and Innovation Studio. The role involves writing custom workflows using Remedy forms and objects like Active Links, Filters, and Escalations.

The candidate should have a solid understanding of ITSM processes and integration techniques, with strong knowledge of ITSM modules such as Incident, Change,

Qualifications

• Experience in development, implementation and sustained support of BMC Helix ITSM components including ITSM, Smart IT and Innovation Studio.
• Proficient in ITSM processes and integration techniques.
• Strong knowledge of ITSM modules such as Incident, Change, Problem, SRM, Work Order, SLM and Release management.

Skills

BMC Helix ITSM

ITSM Processes

ITSM Modules

Job description

• experience in development, implementation, and sustained support of the BMC Helix components like ITSM, Smart IT, Innovation Studio and writing custom workflows using Remedy forms and objects like Active Links, Filters, and Escalations
• Solid understanding of ITSM processes and Integration techniques.
• Strong Knowledge of ITSM Module Like Incident, Change, Problem, SRM, Work Order, SLM, Release management
• Provide creative solutions to resolve business problems via customer requirements based on system capability, process gaps (ITSM/ITIL) and cultural challenges.