BMC Helix

Tata Consultancy Services; Bengaluru; Remote; INR 1,500,000 - 2,200,000; Full time

Job summary

Tata Consultancy Services is seeking a skilled BMC Helix Developer with expertise in ITSM platforms for PAN India deployment. The role focuses on Helix development, Remedy migration, and robust API connectivity to external systems.

Candidates should demonstrate experience with Discovery, CMDB, Helix GPT, Digital Workplace, and virtual agents, along with strong integration capabilities through REST and SOAP APIs.

Qualifications

• Must-Have: BMC Helix Development, Remedy development and customizations.
• Experience with Helix cloud-based platforms and migration from Remedy.
• Strong API integration experience (REST, SOAP) with external systems.

Responsibilities

• Provide technical leadership for Helix and Remedy projects.
• Design and implement integrations with third-party systems.
• Support and enhance Netcool-based solutions.

Skills

BMC Remedy ITSM

Helix platform

Helix GPT

Discovery

CMDB

Digital Workplace

virtual agents

REST

SOAP

APIs

third-party system connectivity

Tools

Netcool integrations

Job description

2 Required Technical Skill Set

• In-depth knowledge of BMC Remedy ITSM and Helix platforms.
• Expertise in fresh implementations of the Helix platform and migrating from Remedy.
• Proficiency in Discovery, CMDB, Helix GPT, Digital Workplace, and virtual agents.
• Strong experience with API-based integrations (REST, SOAP) and third-party system connectivity.

3 No. of Requirements 2

4 Desired Experience Range 5+

5 Location of Requirement PAN India

6 Customer Evaluation required (Y/N) Yes

Desired Competencies (Technical/Behavioral Competency)

• Must-Have BMC Helix Development
• Good-to-Have BMC Remedy Development and customizations

SN Role descriptions / Expectations from the Role

1

Type Details of the Role (For Candidate Briefing)

Reporting To Which Role Technical Lead/Project Manager

Details of The Project (A short

Briefing on the Project can be

provided herewith. It may be shared

with external stakeholders like job-

Candidate should possess a strong functional & technical expertise in understanding enhanced Netcool based solution and support