ITSM Integrations & Automation Specialist (Focusing BMC Helix)

Cigres Technologies Private Limited; Bengaluru; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

A technology firm in Bengaluru is looking for an ITSM Integrations & Automation Specialist with over 8 years of experience in BMC Helix ITSM. The role requires expertise in developing and customizing solutions for the Helix suite, building REST API integrations, and implementing automation workflows. Ideal candidates should have strong skills in ITIL frameworks, along with hands-on knowledge of integration tools like Python and BMC Integration Services.

Qualifications

• 8+ years of experience in BMC Remedy / Helix ITSM development and configuration.
• Strong experience with BMC Helix Innovation Studio, Digital Workplace, and Smart IT.
• Proficiency in REST/SOAP APIs, JSON/XML, JavaScript, and shell scripting.

Responsibilities

• Design, develop, and customize solutions within the BMC Helix ITSM suite.
• Build and maintain REST API and web service integrations between Helix and third-party platforms.
• Implement automation workflows using BMC Innovation Suite and customize scripts.
• Collaborate with ITSM Process Owners and stakeholders to gather requirements.

Skills

ITSM

BMC Helix

REST API

Integration

Education

B.Tech

Tools

BMC Helix Innovation Studio

Pentaho

Python

Jitterbit

Job description

ITSM Integrations & Automation Specialist (Focusing BMC Helix)

• Minimum Experience: 8
• Maximum Experience: 10
• Mandatory Skills: ITSM, BMC Helix , Rest API, Integartion
• Skill to Evaluate: ITSM,-BMC-Helix-,-Rest-API,-Integartion
• Experience: 8 to 10 Years
• Education Qualification: B.Tech

Requirements

• Highly skilled and proactive BMC Helix ITSM Developer with deep expertise in integration and automation.
• Design, develop, and customize solutions within the BMC Helix ITSM suite (including Smart IT, Digital Workplace, and CMDB).
• Build and maintain REST API and web service integrations between Helix and third-party platforms.
• Implement automation workflows using BMC Innovation Suite, Business Workflow, or custom scripts.
• Create and manage data transformation logic, integrations using Pentaho, Integration Service, or native BMC connectors.
• Optimize incident, change, problem, knowledge, and service request management processes.
• Perform unit testing, documentation, and deployment of developed functionalities.
• Troubleshoot system issues and provide technical support for Helix ITSM-related incidents and requests.
• Collaborate with ITSM Process Owners, Project Managers, and stakeholders to gather requirements and provide solutions.
• Ensure compliance with ITIL best practices and organizational security and governance standards.
• 8+ years of experience in BMC Remedy / Helix ITSM development and configuration.
• Strong experience with BMC Helix Innovation Studio, Digital Workplace, and Smart IT.
• Hands-on knowledge of BMC CMDB and Reconciliation Rules.
• Proficiency in REST/SOAP APIs, JSON/XML, JavaScript, and shell scripting.
• Experience with integration tools such as Python, Jitterbit, Business Workflow, Innovation Studio or BMC Integration Services.
• Strong understanding of ITIL frameworks.