Bmc Remedy Administrator

Tata Consultancy Services; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Tata Consultancy Services (TCS) is seeking a Remedy ITSM specialist to drive ITSM processes, workflow optimization and integrations within Helix SAAS environments. You will work on configuring profiles, users and server groups, and implement Remedy APIs for seamless third-party integrations.

The role requires hands-on experience with Remedy ITSM, ActiveLink filters, escalation workflows and Atrium integration tools to support enterprise IT operations in Chennai region.

Qualifications

• Hands-on experience with BMC Remedy ITSM and Helix SAAS environments.
• Proficient in Remedy workflows, ActiveLink filters, escalation handling.
• Experience with application maintenance and admin configuration (profiles, users, server group ranking).
• Experience in Remedy API and Remedy plugin implementation.
• Experience in integrating Remedy with third-party applications using Atrium tools.

Responsibilities

• BMC: Remedy ITSM expertise and maintenance.
• Extensive experience on Remedy workflows like ActiveLink, Filters, escalation.
• Handle application maintenance and admin configuration (profile/user, server group ranking).
• Develop and integrate Remedy APIs and plugins.
• Integrate multiple applications into Remedy.

Skills

Remedy ITSM expertise

Remedy workflows and filters

Application maintenance

Remedy integration

Helix SAAS experience

Tools

Atrium Integrator

Atrium Orchestrator

Remedy API

Job description

TCS Hiring!!!

Role & responsibilities

• BMC : Remedy ITSM expertise
• Extensive experience on working on Remedy workflows like Activelink Filters escalation etc.
• Experience on Application maintenance and Admin configuration like profile/User, server group ranking etc.
• Experience on Remedy API and Remedy plugin implementation
• Experience on multiple application integration on to Remedy.
• Experience on CMDB and resolve any issues related to CMDB
• Experience on developing integrations on Atrium integrator
• Experience in Atrium Orchestrator development/ support

• Experience of Helix SAAS environment
• Remedy migration onto Helix SAAS
• Experience of integrating multiple third-party applications to Remedy using Atrium Orchestrato
• Remedy / Helix ITSM certification