BMC Helix ITSM

Randstad Digital; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading digital solutions provider in Bengaluru is seeking an experienced professional to manage a team, facilitate knowledge sharing, and enhance development processes. The ideal candidate will be proficient in BMC Helix ITSM, with a strong understanding of software development life cycle methodologies and agile practices. Responsibilities include solving software issues and collaborating across teams for key decisions. This role offers opportunities to drive performance improvements and engage in a dynamic work environment.

Responsibilities

• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for immediate and cross-team needs.
• Facilitate knowledge sharing and mentoring in the team.
• Continuously assess and improve development processes.

Skills

Proficiency in BMC Helix ITSM

Understanding of software development life cycle methodologies

Experience with modern programming languages and frameworks

Ability to troubleshoot and resolve software issues

Familiarity with agile methodologies

Job description

Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate knowledge sharing and mentoring within the team to enhance overall performance.
• Continuously assess and improve development processes to ensure efficiency and quality.

Professional & Technical Skills

• Must To Have Skills: Proficiency in BMC Helix ITSM.
• Strong understanding of software development life cycle methodologies.
• Experience with modern programming languages and frameworks.
• Ability to troubleshoot and resolve software issues effectively.
• Familiarity with agile methodologies and practices.