BMC Helix ITSM Consultant / Developer

Erasmith Technologies Pvt. Ltd.; India; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading technology firm is seeking an experienced BMC Helix ITSM Consultant/Developer in India to implement and customize BMC Helix ITSM solutions. The role includes responsibilities such as configuring workflows, developing using Remedy AR System, and supporting deployments. Candidates should have 5–10 years of experience with BMC Remedy, strong hands-on development skills, and ITIL-aligned expertise. A bachelor’s degree in IT or Computer Science is required. This is an excellent opportunity for those looking to advance in an established firm.

Qualifications

• 5–10 years of experience with BMC Remedy / BMC Helix ITSM.
• Strong hands-on development with AR Forms, Active Links, Filters, Escalations.
• ITSM process expertise aligned with ITIL.

Responsibilities

• Implement and customize BMC Helix ITSM modules.
• Configure workflows, approvals, notifications, SLAs, and escalations.
• Develop using Remedy AR System and Helix Innovation Studio.
• Design and maintain CMDB, CI classes, relationships, and reconciliation.

Skills

BMC Remedy / BMC Helix ITSM experience

Hands-on development with AR Forms

ITSM process expertise

Client-facing consulting experience

SQL and reporting knowledge

Education

Bachelor’s degree in IT, Computer Science, or equivalent

Job description

We are seeking an experienced BMC Helix ITSM Consultant / Developer with strong hands‑on expertise in designing, developing, configuring, and deploying BMC Helix ITSM solutions.
The role involves end‑to‑end ITSM implementations, integrations, and post‑go‑live support.

Key Responsibilities

• Implement and customize BMC Helix ITSM modules: Incident, Problem, Change, Asset, Knowledge, and Request Management
• Configure workflows, approvals, notifications, SLAs, and escalations
• Develop using Remedy AR System and Helix Innovation Studio
• Design and maintain CMDB, CI classes, relationships, and reconciliation
• Build integrations using REST APIs, Helix Integration Service, LDAP/SSO
• Support deployments, UAT, go‑live, and hypercare
• Prepare documentation and conduct knowledge transfer sessions

Required Skills & Experience

• 5–10 years of experience with BMC Remedy / BMC Helix ITSM
• Strong hands‑on development with AR Forms, Active Links, Filters, Escalations
• ITSM process expertise aligned with ITIL
• Experience in client‑facing consulting and deployments
• Working knowledge of SQL and reporting

Good to Have

• BMC Helix Digital Workplace / ITOM exposure
• On‑prem Remedy to Helix migration experience
• ITIL v4 or BMC certifications

Education

• Bachelor’s degree in IT, Computer Science, or equivalent