Senior Helix Developer

Ericsson; Bengaluru; Vor Ort; INR 2.000.000 - 4.000.000; Vollzeit

Zusammenfassung

Ericsson in Bengaluru is seeking a Senior Software Developer - BMC Helix to own the development, integration and deployment of BMC Remedy/Helix ITSM applications in large enterprise environments. You will work across the full lifecycle from design to support, ensuring ITIL-aligned processes.

You will build and maintain integrations, manage data, and provide technical support across Remedy Suite, including AR System, ITSM modules, and CMDB.

Qualifikationen

• 2-7 years hands-on development with BMC Remedy AR System and BMC/Helix ITSM.
• Strong SQL and PL/SQL skills.
• Experience with enterprise ITSM migrations and integrations.
• Ability to create architectural diagrams and design specs.

Aufgaben

• Develop, configure, and customize BMC Remedy AR System and ITSM modules (Incident, Problem, Change, Asset, SRM, SLM, Knowledge).
• Manage Foundation Data creation, updates, and deletion; configure ITSM end-to-end.
• Administer Remedy Server and Mid-Tier components including Email Engine and Reporting.
• Install, upgrade, and load data for BMC Remedy/Helix applications.
• Build and maintain integrations with third-party/B2B systems; lead migrations.
• Provide technical support across Remedy Suite in production, test and dev.
• Handle Change Management approvals, notifications, and end-to-end CM lifecycle.
• Fix bugs, enhance workflows, and troubleshoot at workflow/database levels.
• Translate business requirements into designs; maintain design specs and diagrams.
• Support all stages of the SDLC.

Kenntnisse

BMC Remedy AR System

BMC Helix ITSM

SQL

PL/SQL

ITSM integration

Stakeholder management

End-to-end architecture

Ownership accountability

Tools

Remedy AR Server

Remedy Mid-Tier

ITSM tools

Jobbeschreibung

About This Opportunity

We are looking for a skilled Senior Software Developer - BMC Helix to join our team and take ownership of the development, integration & deployment of BMC Remedy/Helix ITSM applications in enterprise environments. In this role, you will work across the full application lifecycle - from design and development to integration and support - ensuring the platform is aligned with business processes and ITIL best practices. You will collaborate with cross-functional stakeholders to deliver robust, scalable ITSM solutions.

Join our Team

About This Opportunity

We are looking for a skilled Senior Software Developer - BMC Helix to join our team and take ownership of the development, integration & deployment of BMC Remedy/Helix ITSM applications in enterprise environments. In this role, you will work across the full application lifecycle - from design and development to integration and support - ensuring the platform is aligned with business processes and ITIL best practices. You will collaborate with cross-functional stakeholders to deliver robust, scalable ITSM solutions.

What You Will Do

• Develop, configure, and customize BMC Remedy AR System (ARS 8.0+) and BMC Remedy ITSM Suite modules including Incident, Problem, Change, Asset, SRM, SLM, and Knowledge Management
• Manage Foundation Data - including creation, updates, and deletion - and configure ITSM components end-to-end
• Administer Remedy Server and Mid-Tier - covering AR Server, Approval Server, Email Engine, Reporting, and Audit Logging configuration
• Perform installation, upgrades, feature design, development, and data loads for BMC Remedy/Helix applications
• Build and maintain integrations with third-party and B2B systems; lead migrations and consolidation of disparate systems into an enterprise ITSM infrastructure
• Provide technical support across the Remedy Suite - including ADDM, BCM, CMDB, and Asset Management - across production, test, and development environments
• Manage Change Management approvals, assignments, notification mechanisms, SLM, and end-to-end CM lifecycle
• Perform bug fixes, workflow enhancements, and troubleshoot applications at workflow and database levels
• Translate business requirements into application designs using best-practice technical solutions; create and maintain design specifications and architectural diagrams
• Support all stages of the Software Development Lifecycle (SDLC)

What You Will Bring

• 2- 7 years hands-on development experience with BMC Remedy AR System and BMC/Helix ITSM applications
• Proficiency in SQL and PL/SQL
• Strong understanding of third-party and B2B integration architecture with Remedy
• Experience with enterprise migrations and consolidation of ITSM platforms
• Ability to create and maintain architectural diagrams, design specifications, and process documentation
• Strong stakeholder management and communication skills
• End-to-end architecture visibility with the ability to understand application, integration, and infrastructure dependencies
• Demonstrated ownership and accountability in delivering solutions and resolving issues

"All academic credentials must be from recognized and accredited institutions and are further subject to verification."

Why join Ericsson?

At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city:

India (IN) || Bangalore